Privacy information

We place great importance on protecting your data. To ensure you are fully informed about how we use personal data, we ask that you review the following privacy policy.

Personal data as defined by the GDPR refers to any information relating to an identified or identifiable individual (e.g., name, contact information, email address, IP address).

Data that you submit electronically on this website—such as your name, email address, mailing address, or other personal information—will be processed by us or the specified companies exclusively for the intended purposes, stored securely, and not disclosed without a legal basis.

We process your personal data only if there is a legal basis for doing so.
This includes, in particular:

Eligible Persons Legitimate interests pursuant to Article 6(1)(f) of the GDPR, e.g.,

• the secure operation, stability, and optimization of our website

• Technical Failure Analysis

Your consent pursuant to Article 6(1)(a) of the GDPR, e.g.,

• if you have subscribed to our newsletter, registered, and/or made a reservation

• if you leave comments or submit forms on our website

• if you submit inquiries to us via a contact form, by email, or by phone

• for the use of analytics, statistics, tracking, and marketing tools such as Google Analytics, Google Ads, Google Maps, as well as Meta/Facebook Pixel or Microsoft Ads

for the performance of a contract pursuant to Article 6(1)(b) of the GDPR, e.g.,

• if you send us inquiries using one of the contact forms

• When you create a customer account

• when you book a bus trip

• If you book a bus with a driver

We use SSL encryption to ensure secure data transmission. Our website and mail servers are hosted in Europe. Some emails are sent via Mailjet GmbH. Data processing is carried out exclusively in accordance with the applicable data protection regulations.

The hosting provider and the email service provider automatically collect and store technical information (e.g., browser type, operating system, referring page, IP address, time of access). Without additional data sources, this information does not allow for the identification of specific individuals. Further analysis is conducted only if there are indications of unlawful use of our website.

Recipients of Your Data

To fulfill the purposes mentioned above, it may be necessary in some cases to disclose personal data to the following emto recipients. This may be done through transmission, distribution, or any other form of provision:

• Siteground – Calle de Prim 19, 28004 Madrid, Spain – Hosting – AVV

• Amazon Web Services EMEA SARL – 38 avenue John F. Kennedy, L-1855 Luxembourg – Hosting (Frankfurt, Ireland) – AVV

• MultiSafePay – Kraanspoor 39, 1033 SC Amsterdam, Netherlands – Payment processor

• Mailjet GmbH – Alt Moabit 2, 10557 Berlin, Germany – Email Marketing – AVV

• Microsoft Ireland Operations Ltd. – One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, D18 P521, Ireland – Data storage, email, calendar, meetings – AVV

When you make a reservation, your reservation details (entire itinerary, including time and location information, selected buses, and all selected or specified services) and your customer information (all data you have entered) will be forwarded to the bus company you booked with for the purpose of fulfilling the contract.

3.1 Cookies

Cookies are small text files that are stored on your device when you visit our website. They enable basic functions, improve the user experience, and help us analyze how our website is used.

We use:

• Session cookies, which are stored only for the duration of the current visit

• Persistent cookiesthat recognize returning visitors and optimize content

The content of persistent cookies is limited to an anonymous identification number. No personal data, such as your name or IP address, is stored. We do not create individual profiles based on your usage behavior.

In general, you can use our website even without cookies. Through your browser settings, you can disable cookies, restrict them to certain websites, or choose to be notified when cookies are set. You can manually delete cookies at any time. However, doing so may result in limitations in the display and use of our website.

The following cookies (including their purpose and duration) may be set by our website:

• ACCESS-TOKEN, ACCESS-TOKEN-EXPIRY, LOCALE – essential cookies used to store language preferences and the bus trip booking session (busreisebox.com; busfinder.com/busreisen) – 1 year

• BUSFINDER_COOKIE_CONSENT, BUSFINDER_LOCALE – essential cookies used to store language preferences and cookie consent for bus bookings (busfinder.com/bus-buchen) – 1 year, session

• PHPSESSID – essential cookie used to store the session for the busfinder.com website – Session

• wp-settings-*, wp-wpml-current-language – essential cookies used to store the language selection and other user-defined settings for the website – Session

• borlabs-cookie – essential cookie used to store cookie consent – 6 months

• woocommerce* – essential cookies used to store your shopping cart when you use our online store – Session

• administration-pageSize, calendarCurrentDate, calendarDefaultView, showBusId, shopwCompanyIds, taskListe-pageSize – essential cookies used to store user preferences when you use our bus booking tool – session-based to 1 year

• _ga*, _secure*, AEC, APISID, HSID, NID, SAPISID, SEARCH_SAMESITE, SID, SSID – Google – Cookies used for user personalization in Google Ads and Google Search, subject to consent for marketing cookies – Retention period: 1 year

3.2 Google Analytics

This website uses—with your consent—Google Analytics, a web analytics service provided by Google LLC ("Google"). Google Analytics uses cookies to analyze how the website is used.

The information generated by the cookie regarding your use of this website is generally transmitted to a Google server in the United States and stored there. However, due to the IP anonymization feature enabled on this website, your IP address is truncated by Google within the EU or the EEA beforehand. Only in exceptional cases is the full IP address transmitted to the United States and truncated there.

Google processes this data on behalf of the website operator in order to:

• to analyze website usage

• Compile reports on the activities

• to provide additional services related to web and Internet use

The IP address transmitted via Google Analytics is not combined with any other data held by Google.

You can prevent cookies from being stored by adjusting your browser settings accordingly. In addition, you can prevent the collection of data generated by the cookie and its processing by Google by installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de

For more information, visit: https://www.google.com/analytics/terms/de.html and https://support.google.com/analytics/answer/6004245?hl=de

3.3 Google AdSense

This website uses—with your consent—Google AdSense, a service provided by Google LLC that displays advertisements. Google AdSense uses cookies and web beacons (invisible images) to analyze information about website usage and display personalized ads.

The information generated in this process (including your IP address) is transmitted to Google's servers in the United States and stored there. Google may share this information with its contractors, but it does not associate your IP address with any other data.

You can prevent cookies from being installed by adjusting your browser settings accordingly. For more information, see: https://www.google.de/policies/privacy/partners/

3.4 Google Maps

This website uses Google Maps to display maps. In doing so, Google processes data regarding the use of the map features. The use of Google Maps is essential for the "Book a Bus" section, as the map-based route planner relies on it.

For more information about Google's data processing, please visit: https://www.google.at/intl/de/policies/privacy/

3.5 Facebook / Meta Pixel

With your consent, we use the Meta Pixel to measure the effectiveness of our advertising campaigns on Facebook and Instagram and to retarget visitors to our website.

The Meta Pixel is provided by Meta Platforms Ireland Ltd. During your visit to the website, the following data, among other things, may be transmitted to Meta:

• Pages Viewed

• Actions taken (e.g., contact request, newsletter sign-up)

• Order details, including sales and products

• Technical information (IP address, device, browser, screen resolution)

• Randomly generated user ID and ad click ID

This data may be transferred to Meta servers in the United States. If you are logged in to Facebook or Instagram, this data may be linked to your account.

You can disable tracking at any time through your browser or our cookie settings dialog.

3.6 Microsoft Ads

This website uses—with your consent—Microsoft Advertising (Microsoft Corporation, USA) to display ads and measure their effectiveness. This involves the use of cookies that detect whether you arrived at our website via a Microsoft ad. This allows us to generate conversion statistics.

The following data may be processed:

• Pages Visited

• Technical information (IP address, browser, device)

• Time of Access

• pseudonymous user IDs

This data may be transferred to Microsoft servers in the United States.
You can prevent cookies from being stored at any time through your browser settings or our cookie settings dialog.

For more information: https://privacy.microsoft.com/de-de/privacystatement

3.7 Newsletters & Customer Information

We use systems provided by Mailjet GmbH to send our newsletter and customer information. If you sign up for the newsletter through our website, or if you register or make a reservation, we process your first and last name, your email address, the time of your sign-up/registration/reservation, your IP address, and any other information you provide (e.g., customer group).

We also track which emails we have sent you, whether they were opened, blocked, undelivered, or marked as spam, and which links you clicked. This processing is based on your consent. You can revoke your consent at any time by clicking the unsubscribe link in the footer of each email.

We store personal data only for as long as is necessary for the respective purposes. Website access data is subject to our host's retention policies. All data collected by tools is subject to the respective retention periods of the providers.

You have the right at any time to:

• Right of Access (Art. 15 of the GDPR)

• Rectification (Art. 16 of the GDPR)

• Erasure (Art. 17 of the GDPR)

• Restriction of Processing (Art. 18 GDPR)

• Data Portability (Art. 20 of the GDPR)

• Objection to Processing (Art. 21 GDPR)

If we process your data based on your consent, you may revoke that consent at any time by email or mail. The lawfulness of the processing carried out up to that point remains unaffected.

If you have any concerns or complaints, you can contact us directly. In addition, you have the right to file a complaint with the Austrian Data Protection Authority or another competent EU supervisory authority.

We reserve the right to adapt this Privacy Policy to technical developments or legal requirements.. You can find the most current version on our website.

Company Contact Information

EBA busfinder GmbH
Kärntner Straße 337, 8054 Graz

office@busfinder.com
www.busfinder.com

Data Protection Contact: Mr. Christoph Berdenich – office@busfinder.com – 0043 1 710 42 42