Frequently asked questions from bus companies
- In our "Starter Package" you can register completely free of charge, you will receive comprehensive training and you can make your products available for online booking in rental and travel traffic - this is also absolutely free of charge in this case. If you subsequently provide buses for hire and travel products for online booking on busfinder.com, there are no monthly system or maintenance fees - even for internal use. Only booking commissions are charged for online bookings via busfinder.com. We would be happy to discuss all the details with you in a personal appointment.
- Full order books are merely a snapshot from the perspective of the bus companies offering the service. Conversely, for customers making bookings, this means enormous difficulties in obtaining an offer at all in a reasonable time and with reasonable effort. In most cases, the bus companies offering services are also unable to process the high demand quickly and in a structured manner for the benefit of customers due to acute staff shortages. Customers' desire for digitalization is also increasingly becoming a prerequisite for sustainable business success in all sectors. The aim of the bus companies offering the service must therefore be to automate internal processes and offer customers a good level of service. This is the only way to maintain customer satisfaction and demand in the medium and long term.
- In the medium and long term, customers will always book where they can compare different offers in real time via a transparent service description and book immediately. This has already been seen in booking behaviour in travel, and this trend will undoubtedly continue in rental traffic.
busfinder in rental traffic
- The entire onboarding process can be completed within one to two weeks, which is very quick from our point of view. It requires your active cooperation to create your fleet in the system according to your wishes and conditions. We will be happy to assist you with any questions or uncertainties.
- Interfaces automate further process steps, provide up-to-date availability in online marketing and enable the transfer of booking data to your order management system - it couldn't be simpler.
- Yes, this is determined individually by the bus companies offering the service and must be actively confirmed by the booking customer during the booking process.
- Online bookings are always binding bookings, there is no other way on online platforms. However, bus companies can exclude the transportation of guests to e.g. soccer matches, festivals and/or demonstrations in their own general terms and conditions.
- The focus is on the automated calculation and dispatch of offers, the administration of offers, customers and availabilities as well as digitalized booking processing. These automation processes are made available for online marketing as well as for internal use.
busfinder for coach travel
- The entire onboarding process can be completed within one to two weeks. The provision of a booking integration on your website can take a little longer depending on the requirements profile. After a personal meeting in which we discuss your requirements in detail, we can provide you with a concrete estimate of the cost and duration.
- At the moment, this is only possible if you are not active in rental traffic. This applies to coach companies that operate exclusively in the travel sector or tour operators / travel agents who do not operate their own coaches.
- Yes, the booking process covers 100% of the guidelines. In addition to the creation of the package travel contract, all other information that must be legally transmitted is also generated and sent to the booking customer with the booking. The statutory provisions on down payment / final payment are also implemented.
- You can create boarding points along the travel routes. This means that customers who are located far outside your catchment area can find and book your products. We currently have well over 3 million page impressions per year on busfinder.com, so we definitely offer you an additional sales channel right from the start of coach travel marketing.
- In a nutshell, there are two crucial things: firstly, your travel products can also be booked nationwide via busfinder.com (greater reach) and secondly, we offer you an end-to-end booking process for your own website, including the booking process. A travel management tool for the administration of products and quotas.
Persönlicher Partnerservice
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AT +43 1 226 3322
DE +49 30 257 71 00 50
partner@busfinder.com
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