Frequently asked questions "Buscompanies"

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Frequently asked questions

Why is access to the online market important?2023-11-07T20:15:41+00:00

From the customer’s point of view, bookings will always be made in the medium and long term where it is possible to compare different offers in real time via a transparent service description and book immediately. This has already been seen in booking behaviour in travel, and this trend will undoubtedly continue in rental traffic.

We have full order books for rental transport – why is busfinder still a solution for me?2023-11-07T20:15:40+00:00

Full order books are merely a snapshot from the perspective of the bus companies offering the service. Conversely, for the customer making the booking, this means enormous difficulties in obtaining an offer at all in a reasonable time and with reasonable effort. Due to acute staff shortages, the bus companies offering these services are in most cases unable to process the high demand quickly and in a structured manner in the interests of customers. Customers’ desire for digitalization is also increasingly becoming a prerequisite for sustainable business success in all sectors. The aim of the bus companies offering the service must therefore be to automate internal processes and offer customers a good level of service. This is the only way to maintain customer satisfaction and demand in the medium and long term.

Is registration on busfinder really free of charge?2023-11-07T20:15:39+00:00

In our “Starter Package” you can register completely free of charge, you will receive comprehensive training and you can make your products available for online booking in rental and travel traffic – this is also absolutely free of charge in this case. If you subsequently provide buses for hire and travel products for online booking on, there are no monthly system or maintenance fees – even for internal use. Only booking commissions are charged for online bookings via We would be happy to discuss all the details with you in a personal appointment.

busfinder in rental traffic

Which processes can we automate with busfinder in hire transport?2023-10-24T15:19:00+00:00

The focus is on the automated calculation and dispatch of offers, the administration of offers, customers and availabilities as well as digitalised booking processing. These automation processes are made available for online marketing as well as for internal use.

Are the orders booked online binding?2023-10-24T15:20:24+00:00

Online bookings are always binding bookings, there is no other way on online platforms. However, bus companies can exclude the transportation of guests to e.g. soccer matches, festivals and/or demonstrations in their own general terms and conditions.

Can coach companies set their own terms of payment and cancellation?2023-10-24T15:21:28+00:00

Yes, this is determined individually by the bus companies offering the service and must be actively confirmed by the booking customer during the booking process.

Are interfaces to our scheduling and order management systems important?2023-10-24T15:23:27+00:00

Interfaces automate further process steps, provide up-to-date availability in online marketing and enable the transfer of booking data to your order management system – it couldn’t be simpler.

How much time does the onboarding process take in rental traffic?2023-10-24T15:25:53+00:00

The entire onboarding process can be completed within one to two weeks, which is very quick from our point of view. It requires your active cooperation to create your fleet in the system according to your wishes and conditions. We will be happy to assist you with any questions or uncertainties.

busfinder for coach travel

What advantages does busfinder offer in the marketing of our coach tours and excursions?2023-11-06T21:07:15+00:00

In a nutshell, there are two crucial things: firstly, your travel products can also be booked nationwide via (greater reach) and secondly, we offer you an end-to-end booking process for your own website, including the booking process. A travel management tool for the administration of products and quotas.

How can I market my trips and excursions nationwide?2023-10-24T15:31:56+00:00

You can create boarding points along the travel routes. This means that customers who are located far outside your catchment area can find and book your products. We currently have well over 3 million page impressions per year on, so we definitely offer you an additional sales channel right from the start of coach travel marketing.

Are the package travel guidelines taken into account in the booking process?2023-10-24T15:33:44+00:00

Yes, the booking process covers 100% of the guidelines. In addition to creating the package travel contract, all other information that is legally required to be transmitted is also generated and sent to the booking customer with the booking. The statutory provisions on down payment / final payment are also implemented.

Can I only market trips on

At the moment, this is only possible if you are not active in rental traffic. This applies to coach companies that operate exclusively in the travel sector or tour operators / travel agents who do not operate their own coaches.

How much time does the onboarding process take in travel?2023-10-24T15:38:00+00:00

The entire onboarding process can be completed within one to two weeks. The provision of a booking integration on your website can take a little longer depending on the requirements profile. After a personal meeting in which we discuss your requirements in detail, we can provide you with a concrete estimate of the cost and duration.

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