Frequently asked questions "Journey"

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Frequently asked questions

Why should I book my trip or excursion via busfinder?2023-10-24T15:40:51+00:00

We provide you with trips and excursions from various tour operators for online booking. This allows you to search individually for the right trip for you from a large number of coach tours, compare different offers and book online immediately.

How can I find the right trips for me?2023-10-24T15:42:15+00:00

First select the desired departure point. Our system organizes all trips and excursions according to your desired boarding point or place of residence. You can then use additional filters to search for the right trip for you.

Are bookings on your website secure?2023-10-24T15:43:56+00:00

Of course. We attach great importance to compliance with all legal regulations. Tour operators can only offer trips and excursions on busfinder if they have all the necessary licenses and can provide proof of the legally required travel money insurance. When booking on busfinder, you will also receive all the documents and information required by the Package Travel Ordinance. The statutory provisions on payment for coach travel are also strictly adhered to.

Booking questions

Are there any fees for online bookings?2023-10-24T13:22:31+00:00

No, the booking is free of charge for you, both with us and with the bus company/travel company you have booked.

Will I receive the necessary travel documents with the booking?2023-11-03T22:02:17+00:00

When you book, we will send you all the information and documents required by the Package Travel Ordinance. However, we assume that you will receive additional information or travel documents from the bus company you have booked.

Are bookings binding?2023-11-03T22:01:11+00:00

Yes, bookings subject to payment are binding bookings. Cancellations are only possible in accordance with the “Terms and Conditions of Travel” of the booked tour operator. Please note that booked event tickets cannot be refunded under any circumstances, not even partially.

Is it possible to book by telephone?2023-11-03T22:01:13+00:00

Yes, that is of course possible. Please contact our booking center. Please note, however, that separate booking fees apply in this case. We will be happy to advise you.

Can I also take out travel insurance with you?2023-11-04T10:55:27+00:00

Yes, you can do this online during the booking process.

When or how do I have to pay for the booked trip?2023-10-24T15:52:15+00:00

This is regulated by the “European Package Travel Regulation”. The deposit may not be due earlier than 11 months before the start of the tour and may not amount to more than 20% of the tour price. The remaining amount may not be accepted by the tour operator earlier than 20 days before departure. You can also do this online during the booking process, if offered by the tour operator.

Are price increases possible after booking?2023-11-04T10:55:41+00:00

This is generally possible up to 20 days before departure, but only for costs over which the tour operator has no influence (e.g. fuel prices or exchange rates). If the travel price increases by more than 8%, you have the right to withdraw from the contract free of charge.

Is my money covered under the Package Travel Ordinance?2023-10-25T07:05:06+00:00

Yes, every tour operator we offer has the legally required travel money insurance. This is continuously monitored by us. Please note that only “combined travel services” are subject to the Package Travel Ordinance. Day trips without additional services are excluded from the travel money insurance.

Is there a guarantee that the booked trip will take place?2023-11-04T10:53:39+00:00

Unless the travel description expressly refers to a “performance guarantee”, the trips and excursions offered are subject to the travel conditions of the respective organizer and thus to the provisions on the minimum number of participants. However, the tour operator will inform you of this in good time.

Can I book seats with you during the booking process?2023-10-25T07:09:28+00:00

For organizational reasons, this is not possible online. You can either contact us in advance regarding any seating requests or discuss this with the booked organizer after booking.

How can I change or cancel bookings?2023-10-25T07:10:37+00:00

You can do this at any time via our booking center. We will be happy to help you with this.

Questions about staying on the bus

How much luggage can I take with me?2023-10-25T07:12:00+00:00

In principle, there is sufficient storage space available for every guest. For multi-day trips, however, please ensure that you do not carry more than one large suitcase and one carry-on suitcase.

Can I buy drinks on the bus?2023-10-25T07:13:27+00:00

Basically yes. The bus drivers make every effort to carry sufficient drinks on the bus.

Are the on-board toilets in the buses in operation?2023-10-25T07:15:14+00:00

For multi-day trips, you can assume that the on-board toilets are in operation.

Are seat belts compulsory on the buses?2023-11-03T21:56:25+00:00

Yes, passengers must wear their seat belts during the journey.

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