Frequently asked questions from FAQ Schools & Kindergartens

When should I book the bus for the school trip?
Particularly during the peak travel season, prices can fluctuate greatly due to the high demand. Therefore, the earlier the better. That way, you can be sure of the largest selection of coach offers and the best prices. If you cannot find a suitable coach, our customer service team will be happy to help you personally.
Can I save or print offers?
Yes, every offer can be saved in your account or simply printed out, e.g. for consultation within the college.
What advantages do I have as a school or kindergarten?
With your own account for your school or kindergarten, you will receive access to exclusive discounts from selected bus companies.
You also collect bonus points with every booking, which you can use as a discount for socially disadvantaged children, for example.
You can also find more information on this in the article on special benefits for schools and kindergartens (DE).

Is registration on busfinder free of charge?
Yes, registration is completely free. The main purpose of registration is to be able to assign you to the "School / Kindergarten" customer group and your school. This is a prerequisite for you to receive online discounts and for us to be able to allocate bonus points to your school/kindergarten. Once you have registered, you also have a personal customer account with route, booking and evaluation overviews.
How is billing carried out?
Billing and payment is always made via the booked bus company.
Can I really cancel booked buses free of charge?
Yes, as long as the bus company you have booked offers a free cancellation. This is clearly stated in the individual offers and can also be viewed in the bus companies' general terms and conditions. Cancellation is easily possible online via your customer account and "My bookings".

How and who can redeem the bonus points?
You can convert the bonus points credited to your school account into a voucher at any time. This is done by sending an informal email to schule@busfinder.com. The decision as to who in your school accesses the bonus points and when must be agreed internally.
How many bonus points can I collect with a booking for our school account?
You will always receive 1.5% of the booking amount in the form of bonus points. That's 15 bonus points for a gross booking of € 1000. Each bonus point can be converted into a voucher worth € 1.
How high are the discounts that I receive via the “School / Kindergarten” customer group?
This is completely different and is the sole responsibility of the bus companies offering the service. However, the discounts are between 5 % and 15 %. Discounts may also depend on the current capacity utilization. You should therefore check the availability of the individual buses in good time.

You haven’t found the right answer?

Our team will be happy to help you personally – by phone, e-mail or via the contact form.

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Frequently asked questions "FAQ Schools & Kindergartens"